TERMS OF USE

Terms & Conditions


Welcome to Wowperks. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern WowPerks relationship with you in relation to this website.

The term "WowPerks" or "us" or "we" refers to the owner of the website whose registered office is eQuip Infotech Pvt. Ltd., Level I, Shree Heights, Wagholi, Pune 412207. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice. 

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. 

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. 

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

  • You may not create a link to this website from another website or document without WowPerks prior written consent. 

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority. 

 

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

 

Cancellation and Replacement Policy


WowPerks believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.  

  • WowPerks does not accept cancellation requests for perishable items like flowers, eatables etc.  

Once the order is cancelled, you will get your refund in your WowPerks wallet within 24 hours on confirmation. You can buy any product from this wallet amount at any given point of time.

 

Replacement Policy

 

We, at WowPerks, ensure that you get only the best. However, in an unlikely scenario of you needing to replace your ordered product, please read through the replacement policy given below.

 

What you should do, if:

 

YOU RECEIVE YOUR PARCEL IN DAMAGED / TAMPERED / OPEN CONDITION:

 

  • Please DO NOT sign on the POD (Proof of Delivery) and accept the parcel 

  • In this case, accept the parcel only after checking the contents of the parcel as per the packing list. Also, please mention on the POD – PARCEL RECEIVED IN DAMAGED CONDITION 

  • Also, please take a photo of the parcel, and mail us on support@WowPerks.net and/or call us on the support number mentioned on the website / App. 

  • If the parcel is not at all in acceptable condition, please return the same. We will ship a fresh shipment immediately (WITHIN 3 WORKING DAYS) on receiving your complaint and return parcel. 

 

YOU RECEIVE INTACT PACKAGE, BUT DAMAGED PRODUCT:

 

  • If you have received a product that has been damaged in transit, please take a photo of the product, and mail us on support@WowPerks.net within 24 hours of receiving the parcel. You may also call us on the Support Phone Number mentioned on the website. In reply, you will receive a Service Ticket No. (In case complaint is delayed, we may not be able to entertain any replacement request) 

  • In your email, please mention your Mobile Number, Personal Details and Order Number for faster processing on your request 

  • On confirming the details, our support team may or may not request you to ship the product back to us. If requested, please ship the product back to the following address:
    WowPerks, eQuip Infotech Pvt. Ltd., Level I, Shree Heights, Wagholi, Pune 412207     

  • Please also mail us your courier details so that we ensure that we received your parcel. 

  • On receipt of your parcel, and / or, confirming your details, we will ship back the replacement product WITHIN 3 WORKING DAYS. 

  • If you have shipped the damaged product back to us, 40 WowCoins per half Kg of parcel weight, will be credited to your Wallet on WowPerks as compensation. 

  • We will close the Service Ticket after you receive the replacement product parcel. 

 

YOU RECEIVE A PRODUCT WITH MANUFACTURING DEFECT:

 

  • Please mail us on support@WowPerks.net within 72 hours of receiving a product with manufacturing defect, with details of the defect, and include a photo if required. You may also call us on the Support Phone Number mentioned on the website. In reply, you will receive a Service Ticket No. (In case complaint is delayed, we may not be able to entertain any replacement request) 

  • In case you have ordered a branded product, you may also lodge a complaint with the brand’s Customer Service number for direct replacement with the brand. We will help you in arranging the replacement. 

  • If you have ordered an unbranded product, WowPerks will arrange the replacement from the concerned merchant. For this, please follow the process as given: 

  • Please send the product back to the following address by courier, with full details like Order Number, Service Ticket No. and Partner Details. Please mail us the courier details to ensure we receive your parcel.
    Address: WowPerks, eQuip Infotech Pvt. Ltd., Level I, Shree Heights, Wagholi, Pune 412207     

  • On receipt of the product, we will examine the case, and ship the replacement product to you WITHIN 3 WORKING DAYS. 

  • The cost of courier will be reimbursed to you at 40 WowCoins per half Kg of parcel weight, and the same will be credited to your Wallet on WowPerks 

 

 

Shipping & Delivery Policy


Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. WowPerks is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to shipping address mentioned at the time of placing the order.

 

Website disclaimer


The information contained in this website is for general information purposes only. The information is provided by WowPerks and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of WowPerks. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, WowPerks takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.